Rules and Terms

Drivers

Customer

• Should welcome customers with greetings.
• Should serve them by handling their luggage's.
• Air Conditioning facility must be provided to all customers unless customer requests to switch off.
• Customers who are elders, children or handicaps should treat them with equal respect. It is mandatory and social responsibility of a chauffeur.
• Should not indulge in any quarrels with any customers.

Official

• Should wear black shoes whenever in duty.
• Should never get into sleep during duty hours.
• Should be in uniform either in login or logout No excuses are allowed for the uniform. uniform must be neat & clean
• Chauffeurs shouldn’t consume Alcohol, Pan Masal, Gudka or any other drugs during on duty.

Grooming

• Driver should be neat and clean ie., with decent hair cut, clean shave
• Daily baths, brushing, Short nails etc.,

Legal

• Should follow all traffic rules such as wearing seat belts, Following speed limits, traffic signals, No cell phone usages during rides, Overtaking rules, Parking Rules etc.,
• Should maintain documents as per RTO norms under validity

Partners

• Billing occurs on 5th of every month. you will be liable to pay current month advance rental and GST of your previous month collection before the due date.
• As per our privacy policy it is strictly prohibited to save or share the contact details of the customers to any external business or own use.
• It is offensive to take photography and videography inside the cab using mobile/hidden cameras during business hours.
• Vehicle owners should be responsible for vehicle and driver maintenance and should adhere to all RTO norms.
• You must make sure all the vehicle (Rc, Permit And Insurance) and chauffeur documents (Badge and License) are under validity and renew before expiry.
• Vehicles attached to RED TAXI & GO TAXI should only bear our brand stickers (as per current procedure)-other unwanted stickers are not allowed.
• Vehicles attached with RED TAXI should be painted with RED colour on the roof (to show our brand uniqueness) and the same to be changed to white colour while Detach
• You should make sure that each new chauffeurs you appoint undergo a training(Monday Wednesday and Friday) in our office and get their Identification number to login your cabs.
• Acting drivers are strictly prohibited as the chauffeur photo will be shared with every customer
• When you use your vehicle(with RedTaxi stickers) even for your own purpose you must make sure chauffeur is in red taxi uniform.
• Recording all trip details in the trips sheet is mandatory as per Indian Transport Act.
• Any leasing or selling of your vehicle need to be intimated well in advance with the vendor team.
• Any accidents or legal filings against the cab will be your responsibility
• Any changes in customer tariffs is sole rights of EFS.
• Any trip cancellations with any reasons is not acceptable and penalised.

Tips

• You should make sure the vehicle & chauffeur is clean and tidy before they start their day.
• Vendors are suggested not to entertain daily, weekly or percentage based commission to Chauffeurs.
• You can make a note of their FUEL and meter readings and make chauffeurs to write trip sheets.