Privacy Policy

1. Introduction

RedTaxi is committed to ensuring the privacy and security of your personal information.This privacy statement describes how RedTaxi gathers and makes use of the personal and non-personal information that You share on the RedTaxi application, either during the registration / booking process.

You implicitly consent to us collecting, disclosing, and using Your information to provide transport services in line with this privacy policy by using our platform.

You attest that RedTaxi has permission to gather, use, and disclose the information provided by the passengers who can use the service, the drivers you hire to provide transportation services, and the vendors who let drivers use their cars. By using this site, you acknowledge that you are responsible for following the terms and conditions of this privacy policy.

Thank you for entrusting RedTaxi with your information. Your privacy is our priority, and we are dedicated to maintaining the trust you place in us.

2. Definition

1. 2.1 The term "Driver" refers to a person who registers with and uses the Application in order to offer passengers taxi services.
2. 2.2 The term "Passenger" refers to someone who makes a taxi service request through the Application.
3. 2.3 The term “Vendor” refers to Individuals who make their vehicles available to drivers for use on the RedTaxi platform.
4. 2.4 The term "User" refers to Driver, Passenger and Vendor who use the application.

3. Purpose

The RedTaxi Application Privacy Policy serves several essential purposes to ensure transparency, trust, and protection of user data. The key objectives include:

• 3.1 Informing Users: The purpose of the privacy policy is to enlighten users about the collection, processing, and use of their personal data both during the enrollment process and while utilizing the RedTaxi application.
• 3.2 Establishing Trust: By clearly outlining data handling practices, the privacy policy establishes trust between the platform and the users. It assures users that their information will be handled responsibly.
• 3.3 Compliance with Regulations: The privacy policy ensures compliance with data protection laws and regulations governing the collection and processing of personal information. This includes adherence to regional and international privacy standards.
• 3.4 Defining Data Usage: It outlines the specific purposes for which user information will be used. This includes identity verification, communication, payment processing, and service optimization.
• 3.5 Security Assurance: The policy articulates the security measures in place to protect user data from unauthorized access, ensuring that users are confident in the safety of their personal information.
• 3.6 Providing Choices to Users: The privacy policy informs users about their rights and choices concerning their data, such as the ability to review, update, or delete their information, and options to manage communication preferences.
• 3.7 Handling Sensitive Information: The application gathers sensitive data from drivers, including Aadhaar and driver's license details; the privacy policy explains how this data will be handled with the highest care and adherence to regulations.
• 3.8 Guiding Third-Party Interactions: The driver information is shared with third parties, the privacy policy outlines the circumstances under which this occurs and provides drivers with transparency regarding such interactions.
• 3.9 Addressing Cookies and Tracking: The application uses cookies or similar tracking technologies, the privacy policy explains how these tools enhance the user experience and collect certain data.
• 3.10 Facilitating Communication: The privacy policy serves as a communication tool between the platform and users, ensuring that users are aware of the platform's commitment to privacy and how their data will be managed.

4.Device Permissions

Device permissions are authorizations granted by users to applications, enabling them to access specific features and data on devices. These permissions regulate an app's access to device resources

Apps need permissions to utilize certain features and access specific types of data on a user's device. It's essential for app descriptions to clarify which permissions are required and why.

Users can review and manage app permissions in their device settings, including revoking permissions they no longer wish to grant.

The application's permissions based on your user role

4.1 Passenger:

• 4.1.1 Location: In order to provide location-based services like locating taxis nearby, figuring out pickup and drop-off locations, and monitoring the user's current location during the ride, this permission is necessary.
• 4.1.2 Notifications: Giving timely updates on ride progress, driver arrival, promotions, and other crucial information regarding the booking process or ongoing rides requires this permission.
• 4.1.3 Contacts: Features like arranging rides for others, sending ride details to contacts, and designating contacts as emergency contacts for safety during rides all require this permission.
• 4.1.4 Autofill OTP: With this capability, apps can make the login or verification procedure more convenient for users by automatically entering one-time passwords (OTPs) that they get via SMS.
• 4.1.5 Display Over Other Apps: With this permission, users can read information from the taxi booking app while utilizing other apps. This guarantees that, even when utilizing other apps, crucial updates or notifications from the taxi service are always displayed.
• 4.1.6 Phone: This permission makes it simpler to obtain assistance or ask concerns regarding the booking or ride by enabling you to phone drivers or get in touch with customer service from within the app.
• 4.1.7 Images: To access the images on your device, we need your permission. This allows users to submit complaints with images, enhancing the reporting process

4.2 Drivers:

• 4.2.1 Location: The ability to navigate to pick-up and drop-off locations, give passengers real-time location updates, and optimize route choices for efficient driving all depend on this permission.
• 4.2.2 Notifications: This permission was essential for sending drivers notifications about trip requests, changes to passenger pickup and drop-off locations, service provider announcements, and other pertinent information that would help the service run smoothly.
• 4.2.3 Autofill OTP: The application to automatically enter one-time passwords (OTPs) obtained via SMS is granted the "Autofill OTP" permission for drivers. Using the app's features and functionalities is made easier for drivers with this feature, which also improves convenience and efficiency.
• 4.2.4 Contact: The "Contact Permission" for the driver app enables the functionality for SOS alerts. This feature allows drivers to quickly send emergency alerts to their designated contacts in case of any safety or urgent situations while on duty.
• 4.2.5 Display Over Other Apps: The "Display Over Other Apps" permission allows the app to show information or alerts on top of other apps while they're in use. This feature ensures that important updates, ride requests, or navigation instructions from the cab service are always visible, even when drivers are using other apps on their device.
• 4.2.6 Phone: Enabling the app access to the phone feature of the device with the "Phone" permission. Calling other users, reaching out to customer care, or accessing call logs for functions like going over previous conversations with users or calls pertaining to services may all require this permission.
• 4.2.7 Camera: This “Camera” permission allows the drivers to use the camera to take photos of important documents, such as their Profile picture, driver's licence and Aadhaar Card, for verification purposes
• 4.2.8 Storage Access: This permission enables access to files and data stored on the device. Drivers need to upload their Aadhaar card and Driver’s Licence for an verification process
• 4.2.9 Do-Not-Disturb: With the "Do Not Disturb" permission, the taxi service app has the ability to control the notification settings on the device. Drivers must concentrate on the road while driving and not be distracted by obtrusive alerts. The app helps drivers focus on driving safely by controlling the "Do Not Disturb" mode, which minimizes or mutes alerts. This reduces distractions.
• 4.2.10 Ignore Battery Optimization: This permission ensures the taxi app runs smoothly in the background, even with battery-saving settings on. It prevents the app from being restricted or closed by the device's battery optimization. Since drivers need the app for navigation, ride requests, and passenger communication, this is essential for keeping the service uninterrupted.
• 4.2.11 Developer Option: Drivers should turn off the cab service application's "Developer Options" permission in their device settings. Despite the fact that these options are enabled, they may result in unforeseen problems with the program. It's best to keep the "Developer Options" permission deactivated to guarantee a stable and reliable application.

4.3 Vendors:

• 4.3.1 Camera: This “Camera” permission allows the vendors to use the camera to take photos of important documents, such as their Pan card, Aadhaar card, vehicle information, and bank details for verification purposes.
• 4.3.2 Notifications: Sending notifications to vendors regarding payment details, cab status, peak hours, driver online/offline status, and other relevant information that would facilitate the smooth operation of the service required permission.
• 4.3.3 Autofill OTP: The application to automatically enter one-time passwords (OTPs) obtained via SMS is granted the "Autofill OTP" permission for vendors. Using the app's features and functionalities is made easier for vendors with this feature, which also improves convenience and efficiency.
• 4.3.4 Storage Access: This permission allows the app to reach files and data stored on the user's device. For instance, vendors are required to upload crucial documents such as their Pan card, Aadhaar card, vehicle information, and bank details for verification purposes.

5. Information We Collect

Our Privacy Policy outlines the categories of data we collect about you depending on your role as a user. To be transparent and confident, one must understand the kind of information that has been collected. An explanation of the data we gather is provided below:

5.1 Passengers

• 5.1.1 Personal Information
  • 1. Name: We collect the full name of Passengers, which helps us personalize their experience and communicate with them effectively.
  • 2. Email Address: Passengers provide their email addresses, which serve as unique identifiers and are used for communication purposes, such as sending account-related notifications and updates.
  • 3. Phone Number: Passengers provide their phone numbers, which can be used for account verification, communication, and providing services that may require SMS notifications and authentication
  • 4. Payment Method Details: When Passengers make transactions through our platform, we collect payment method details, such as credit card numbers, bank account information, and other payment-related data. This information is necessary for processing payments and completing transactions securely.
  • 5. Contacts: We collect your contacts to facilitate features like sharing ride details with your contacts and quickly send emergency alerts to your chosen contacts in critical situations. It's important to note that we do not store your contacts unless explicitly provided for these purposes, ensuring the privacy and security of your personal information.
  • 6. Photos: We only collect photos from passengers if necessary for specific features, such as allowing passengers to submit complaints with accompanying images, which enhances the reporting process. In such cases, we handle this data securely and in full compliance with relevant laws and regulations to ensure the privacy and protection of passenger information.
  • 7. PDF: We collect PDF files from passengers only when needed for specific features, like allowing them to submit complaints with attachments, which improves the reporting process. We ensure the security of this data and comply with relevant laws to protect passenger privacy.
• 5.1.2 Location Information: This refers to the approximate geographical data collected when Passengers use the application. It helps us provide location-based services such as finding nearby drivers, estimating trip durations, and optimizing routes.
• 5.1.3 Usage Information:
  • 1. Trip History: Records of past trips taken by the Passengers, including details such as pickup and drop-off locations, timestamps, and fare information. This information is useful for Passengers to review their past activities and for us to improve our services based on user preferences and behaviour.
  • 2. Ride Requests: Information about requests made by users for transportation services, including timestamps, pickup locations, and destination details. This helps us manage ride requests efficiently and ensure timely service provision.
  • 3. Ratings: Feedback provided by users regarding their experience with drivers or the overall service. Ratings can help maintain service quality and assist other users in making informed decisions.
  • 4. Feedback: Additional comments or suggestions provided by users to improve the service. Feedback helps us understand user needs and preferences better, enabling us to enhance the user experience.
  • 5. Preferred Routes: Information about routes frequently taken by users, which can be used to suggest optimal routes in future trips and personalize the user experience.
• 5.1.4 Device Information:
  • 1. Device Type: This refers to the specific model or type of device utilized by the passenger to access the application. It could include devices such as smartphones, tablets, or any other portable electronic devices capable of running the application.
  • 2. Operating System: This entails information about the software platform running on the passenger's device. It typically includes details about the operating system, such as iOS, Android, or other operating systems, along with the specific version if applicable.

5.2 Drivers

• 5.2.1 Personal Information:
  • 1. Name: The driver's full name refers to the complete legal name provided by the driver during the registration process. This information is crucial for identification purposes and for establishing the driver's identity within the platform.
  • 2. Email Address: A valid email address is required for communication and account management purposes. It serves as the primary mode of contact between the platform and the driver, facilitating important notifications, updates, and correspondence related to their account and services.
  • 3. Phone Number: The contact number provided by the driver is used for communication between the driver and the platform. It serves multiple purposes, including receiving ride requests, confirming trip details, and facilitating communication with passengers. Additionally, it is used for verification and account recovery purposes, ensuring the security of the driver's account.
  • 4. Address: The driver's address is collected to verify their account and for official communication between the platform and the driver regarding their account, services, and updates.
  • 5. Images: Drivers are required to upload photos of essential documents like their driver's licence, and Aadhaar Card for verification purposes. These photos serve as evidence to confirm the driver's identity and validate their eligibility to provide services through our platform.
  • 6. Aadhaar Details: Aadhar details are collected from drivers for verification purposes. This includes uploading their Aadhar card, which is a unique identification number issued by the Indian government. Verifying Aadhar details helps confirm the driver's identity and ensure compliance with regulatory requirements.
  • 7. Driver's Licence Number: This unique identifier is associated with the driver's licence, which is required for verification and compliance with regulatory requirements. It serves as proof of the driver's eligibility to provide transportation services and ensures adherence to legal and regulatory standards.
  • 8. Contacts: We collect contacts from drivers to enable them to quickly send emergency alerts to their designated contacts in critical or urgent situations while they are on duty.
• 5.2.2 Financial Information (If applicable): This category includes details about how drivers receive their earnings from transportation services. It includes their preferred payment method, like direct deposit or electronic transfer.
• 5.2.3 Location Information: This is information on the driver's geographical position, which is collected even when the application is not actively in use but the driver is logged in. This information helps in efficiently matching drivers with ride requests, optimizing driver allocation based on demand and supply dynamics, and providing location-based services such as route optimization and real-time tracking.
• 5.2.4 Usage Information:
  • 1. Trip History: Trip history is a complete record of all the trips the driver has completed using the platform. It includes details like where passengers were picked up and dropped off, the times of each trip, and the fare for each trip.
  • 2. Ride Requests: Ride requests include details about requests for transportation services received by the driver through the platform. This includes when the request was made, where the passenger wants to be picked up, and where they want to go.
  • 3. Ratings: Ratings represent the feedback provided by passengers regarding the quality of service delivered by the driver. This feedback is usually provided on a scale of stars or points, with higher ratings indicating greater satisfaction with the driver's performance.
  • 4. Feedback: Feedback includes comments or suggestions from passengers or the platform about the driver's performance or service. It can be compliments, complaints, or suggestions for improvement. Feedback helps the platform improve service quality and address passenger concerns.
  • 5. Earnings History: Earnings history comprises detailed information regarding the driver's earnings from completed trips. Earnings history provides drivers with transparency regarding their income and helps them track their financial performance over time.
• 5.2.5 Device Information:
  • 1. Device Type: This refers to the specific model or type of device utilized by the driver to access the platform and provide transportation services. It could include devices such as smartphones and tablets.
  • 2. Operating System:This entails information about the software platform running on the driver's device. It typically includes details about the operating system, such as iOS, Android.

5.3 Vendors

• 5.3.1 Personal Information:
  • 1. Name: This is the full name of the vendor provided during the registration process. It helps us identify the vendor uniquely within our system.
  • 2. Email Address: A valid email address is required for communication and managing the vendor's account. It serves as a primary means of contact and is used for important notifications and updates.
  • 3. Phone Number: The vendor's contact number is essential for communication between the vendor and our platform. It also aids in verification processes and account recovery if needed.
  • 4. Address: The vendor's business or mailing address is collected for account verification and correspondence purposes. It ensures that we have accurate contact information and helps in maintaining communication regarding the vendor's account and services.
  • 5. Images: We collect photos from vendors as they are required to upload crucial documents such as their PAN card, Aadhaar card, vehicle information, and bank details for verification purposes. These photos are essential to verify the authenticity and validity of the documents provided by the vendors.
• 5.3.2 Financial Information:
  • 1. Bank Account Information: It is necessary to handle payments and enable financial transactions between the platform and the vendor, which includes the vendor's bank account information (passbook).
  • 2. Tax Information: This refers to relevant tax details (GST Number) provided by the vendor, required for tax reporting purposes. Gathering tax information ensures compliance with tax regulations and enables accurate reporting of earnings and financial transactions
• 5.3.3 Vehicle Information:
  • 1. Vehicle Registration Information: Vendor's vehicle registration details consist of the number plate, vehicle make and model, registration expiry date, Fitness certificate, Engine and Chase number. This information is essential for confirming the authenticity of the vehicle used for transportation services and meeting regulatory standards
  • 2. Insurance Information: Vehicle insurance information comprises the policy number, coverage type, and expiration date. It's essential to ensure the vehicle have sufficient insurance as mandated by law and for the safety of both drivers and passengers in case of accidents or incidents during transportation

5.4 Non-Personal Information

We may collect non-personal information about all users, such as demographic information (e.g., Age, Gender, Language preference) and aggregated usage data. This information is used to improve our Services and provide users with a more personalized experience.

6. How We Use Your Information

We use your information for the following purposes:

• 6.1 To Provide And Improve Our Services: Matching drivers and passengers, facilitating payments, processing trip requests, providing customer support, and improving app functionality..
• 6.2 To Ensure Safety And Security: Verifying user identities, preventing fraud and other illegal activities, investigating incidents, and ensuring the safety of drivers and passengers.
• 6.3 To Personalize Your Experience: Recommending relevant services, providing targeted advertising, and tailoring your experience within the App.
• 6.4 To Communicate With You: Sending notifications about your trip requests, account updates, promotional offers, and important information.
• 6.5 To Comply With Law And Regulations: Responding to legal requests, cooperating with law enforcement, and fulfilling our legal obligations.
• 6.6 Location Information: We do not collect precise geolocation data. We use only the approximate location data obtained from your device's default location provider. We start collecting your location data when you log in to the application

This information is used to:

• Match drivers with nearby passengers.
• Enable passengers to track their ride in real-time.
• Analyze traffic patterns and optimize driver dispatch.
• Personalize your experience within the App.
• Provide location-based services and suggestions.
• You can manage your location sharing settings within the App settings.

7. Sharing Your Information

We may share your information with the following third parties:

• 7.1 Service Providers: We use third-party service providers to help us operate our Services, such as payment processors, cloud storage providers, customer support platforms, and map providers.
• 7.2 Data Analytics Providers: We may share anonymized and aggregated data with analytics providers to understand user behaviour and improve our Services.
• 7.3 Government and Law Enforcement: We may disclose your information to government agencies or law enforcement officials as required by law or to comply with the legal process.
• 7.4 Business Transfers: In the event of a merger, acquisition, or other business transaction involving RedTaxi, your information may be transferred to the new entity.

8.Choice and Transparency

• 8.1 Obtaining and Managing Your Data:
  • You can access and update your information within the App settings.
  • You can choose to disable location sharing when not actively using the app.
  • You can contact customer support to inquire about your data or request its deletion.
• 8.2 Marketing and Advertising Choices:

• By contacting customer support, you can choose not to receive any more marketing or advertising communications from RedTaxi.

9. How RedTaxi Uses Data

RedTaxi collects location data to enable reliable and convenient transportation services while ensuring user safety. We use this data in the following ways:

• 9.1 Matching You With Nearby Rides: We access your precise geolocation data from your device's default location provider when you log in to the app. This allows us to find the driver closest to your pick-up location, ensuring a faster response time and more efficient service.
• 9.2 Tracking Your Ride: During your ride, we use your location data to allow you and the driver to track the progress in real-time, providing you with greater peace of mind and transparency.
• 9.3 Enhancing Safety: We continuously monitor the driver's location throughout the ride, enabling us to take immediate action if any safety concerns arise. This ensures your safety and well-being are always prioritized
• 9.4 Personalized Experience: By understanding your location preferences, we can personalize your experience within the app by recommending nearby restaurants, showing estimated wait times, and offering relevant suggestions based on your location.
• 9.5 Improved Services: We analyze your location data, along with other user information, to identify areas with high demand for rides. This allows us to optimize driver dispatch and continually improve our services.

10. Account Deletion Policy

At RedTaxi, we prioritize user's privacy and provide transparent policies regarding account management. When a users decides to delete their account from the RedTaxi (User, Driver and Vendor) App, the following steps must be completed to ensure a smooth process:

• 10.1 User App Account Deletion Policy
  • 10.1.1 Close Upcoming & Running Bookings: Before proceeding with the account deletion process, users are required to close any upcoming or ongoing bookings associated with their account. This ensures that there are no outstanding bookings or active trips left unresolved.
  • 10.1.2 Withdraw Amount from RedWallet:Users are encouraged to withdraw any remaining balance from their RedWallet before deleting their account. This ensures that users can utilize their funds and prevents any loss of unused credits or balance associated with their account. By completing these steps, users can effectively close their account on the RedTaxi User App while ensuring that all pending transactions and bookings are resolved appropriately. This process aligns with our commitment to user privacy and security.
• 10.2 Driver App Account Deletion Policy

  When a driver requests to delete their account, we ensure that all pending actions and requests associated with their account are addressed before proceeding with the deletion process.

  This includes resolving any pending driver change requests, verification documents, enrollment meetings, support requests, and pending applications. Additionally, we verify the driver's online status to ensure no active sessions exist before deleting their account to maintain the integrity of our system and user data.

  • 10.2.1 Pending Driver Change Request: Before deleting the driver's account, we ensure that any pending change requests, such as updates to personal information or vehicle details, are processed or resolved.
  • 10.2.2 Pending Verification Document: Any pending verification documents required for the driver's account are reviewed and processed before initiating the deletion process.
  • 10.2.3 Pending Enrollment Meeting: If the driver has a pending enrollment meeting scheduled, we communicate with them to either reschedule or address any outstanding requirements before proceeding with the account deletion.
  • 10.2.4 Pending Support Request: We ensure that any ongoing support requests initiated by the driver are resolved or addressed before deleting their account to prevent any unresolved issues.
  • 10.2.5 Online State: We verify that the driver is not currently online or engaged in any active sessions within the Driver App before proceeding with the account deletion to prevent disruptions to service.
  • 10.2.6 Pending Applications: If the driver has any pending applications or incomplete processes within the app, such as pending ride requests or application submissions, we ensure that these are either completed or addressed before deleting their account.

  By following this comprehensive account deletion policy, we ensure a smooth and seamless process for both the driver and RedTaxi, maintaining the security and integrity of our platform.

• 10.3 Vendor App Account Deletion Policy:

  In alignment with our RedTaxi privacy policy, when a vendor requests to delete their account, we ensure that all associated actions and requests are addressed before proceeding with the deletion process.

  This includes resolving any pending driver change requests, verification documents, enrollment meetings, support requests, and pending applications. Additionally, we verify the driver's online status to ensure no active sessions exist before deleting their account to maintain the integrity of our system and user data.

  • 10.3.1 Pending Invoices/Receipts: Before initiating the account deletion process, we ensure that all pending invoices or receipts related to the vendor's account are processed, paid, or resolved to prevent any outstanding financial obligations.
  • 10.3.2 Pending Verification Documents: Any pending verification documents required for the vendor's account are reviewed and processed before proceeding with the account deletion to ensure compliance and accuracy of information.
  • 10.3.3 Pending Payout Requests: We verify and process any pending payout requests initiated by the vendor to ensure that they receive any outstanding earnings or payments owed to them before deleting their account.
  • 10.3.4 Active/Blocked Cabs: We ensure that all cabs associated with the vendor's account are appropriately handled before account deletion. This includes deactivating or resolving any active or blocked cabs to prevent disruptions to service.
  • 10.3.5 Active/Blocked Drivers: Similarly, we address the status of all drivers associated with the vendor's account, ensuring that active drivers are appropriately handled and any blocked drivers are addressed before proceeding with account deletion.
  • 10.3.6 Pending Applications:If the vendor has any pending applications or incomplete processes within the app, such as pending approvals or submissions, we ensure that these are either completed or addressed before deleting their account.

  By adhering to this comprehensive account deletion policy, we uphold the privacy and security of our vendors information while ensuring a smooth transition for both the vendor and RedTaxi.

11. RedTaxi Is Committed To Protecting Your Privacy

• 11.1 We use encryption technology to secure your data while it is transmitted to and from our servers.
• 11.2 We restrict access to your data to authorized personnel only.
• 11.3 We retain your data for as long as necessary for the purposes it was collected.